Data Privacy Policy


The responsible person in terms of the basic data protection regulation and other national data protection laws of the member states and other data protection regulations is the:

neoapp Software | Jens Horn & Sven Schulte GbR
Försterberg 3d
21244 Buchholz i.d.N.
Phone: +49 (0) 69 254 246 746

Data Privacy
The Operator of this website takes the protection and confidentiality of your data extremely seriously. We keep your personal data confidential and adhere to the relevant data protection regulations and the terms of this Data Privacy Policy.
It is generally possible to use this website without providing personal data. Where personal data (e.g. name, address or email address) is collected on our website, the provision of such data will, where possible, occur on a voluntary basis. This data will never be passed to third parties without your express permission.
Please note that online data transfer (e.g. email communication) is subject to certain security vulnerabilities. Seamless protection of your data against access by third parties cannot be guaranteed.

Data Privacy Declaration for the Use of Google Analytics
This website uses some functions of the web analytics service Google Analytics. This service is provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses “cookies”: text files that are stored on your computer and enable the Operator of the website to analyse how their site is used. Cookie-generated information about your use of this website will generally be transmitted to and stored on a Google server in the USA. If IP anonymization has been activated on this website, Google will truncate the IP address for member states of the European Union and for other parties to the Agreement on the European Economic Area prior to transmission. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the Operator of this website, Google will use this information to analyse your use of this website, to compile reports about website activity and to provide the Operator of the website with other services related to website and internet use. The IP address transmitted by your browser and collected by Google Analytics will never be used in conjunction with any other data held by Google.

You can prevent cookies from being stored by making the corresponding adjustments to the settings on your browser software. However, please be aware that if you choose to do this, you may not be able use the full functionality of this Website. You can also prevent the collection and processing of cookie-generated data and data pertaining to your use of this website by downloading and installing the browser plugin available under the following link:

Some webpages use “cookies”. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are deposited on your computer and stored by your browser.
Most of the cookies we use are “session cookies”. These are deleted automatically at the end of your visit. Other cookies are stored on your end device until you choose to delete them. These cookies enable us to recognise you as a returning visitor to the site.
You can adjust your browser settings in such a way that you are informed about the setting of cookies and allow it only in specific cases. You can also choose to reject cookies in particular cases or in general or activate the automatic deletion of cookies when the browser is closed. The deactivation of cookies may limit the functionality of this Website.

Server Log Files
The provider of the Website automatically collects and stores information in server log files that are transmitted to us automatically by your browser. This information includes:

  • Browser type/ Browser version
  • Operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

This information cannot be assigned to a particular individual and will not be used in conjunction with any other data sources. We reserve the right to review this data at any time if concrete evidence for unlawful use emerges.

Contact and processing of data
Visitors to our website can use various ways to contact us. At present these are: Contact/registration form, e-mail and telephone. The data you voluntarily provide when using the above-mentioned contact options will be transmitted to us and stored. If you contact us via the contact/registration form, the mandatory information required is your first name, surname, company name, e-mail address and telephone number. In addition, you may also voluntarily provide further data. At the time of sending the message, we save your IP address as well as the date and time of your registration in the contact form. If you contact us by e-mail, telephone and/or social media, we will also store the personal data you provide.

We use the following systems: CRM system Freshsales, helpdesk system Freshdesk, chat system Freshchat, marketing system Freshmarketer. Provider of these systems is Freshworks Inc, 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA (hereinafter: Freshworks). Freshsales and Freshmarketer are systems for maintaining customer relations, sending e-mails and analysing the use of the website by you on our web pages. Freshdesk is a system for receiving and managing contact requests. Freshchat serves the purpose of communication between you and us via live chat.

By using the aforementioned systems, the data you provide will be transmitted to Freshworks and stored on their servers in their EU data centre. However, data may also be stored in the USA. Freshworks transfers this data to external service providers in order to be able to offer their services. Freshworks has a certification according to the so-called "EU-US-Privacy-Shield" (, so that the legal requirements for the adequacy of the level of data protection according to Art. 45 DSGVO are given. This is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards in the USA. You can find more about Freshworks and data protection on the Freshworks website at

Newsletter Data
If you wish to subscribe to the newsletter offered on our Website, we will require you to provide an email address. We will also require information that allows us to verify that you are the owner of the email address and that you consent to receiving the newsletter. No other data will be collected. The data you provide will be used solely to send the requested information and will not be passed to third parties. You can revoke your consent for the storage of your data and email address and the sending of the newsletter at any time, for example by clicking the “Unsubscribe” link in the newsletter.


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